At Ghazala, we put our customers’ satisfaction at the top of our priorities, and we strive to provide a comfortable and reliable shopping experience. Therefore, we provide you with a flexible exchange and return policy that ensures you get the best products without any worries.

First things first: Exchange and Return Terms

Return and exchange period
You can request a return or exchange within 7 days of receiving your order.
Product condition
The product must be unused, in its original condition, with all accessories and original packaging.
Products that have been damaged due to misuse cannot be returned or exchanged.
Non-returnable or non-exchangeable products
Personal products such as cosmetics, skincare and fragrances, for health reasons.
Final offers and discounts, unless there is a manufacturing defect.

Secondly: How to submit a return or exchange requestSubmitting a request
Contact us through customer service at [0566873882], quoting the order number and product details.
Approval of the request
The request will be reviewed within 2-3 business days, and you will be notified of approval or rejection according to the terms.
Return shipping
Return shipping costs will be borne by the customer, unless the reason is an error in the order by us or a defect in the product.
Refund
Refunds are made in the same way as the original payment method within 5-10 business days after receiving and verifying the product.

Third: Shipping within Saudi Arabia only
Currently, we provide shipping and delivery within Saudi Arabia only, and we do not ship outside the Kingdom.

Return Procedures for Damaged Products
A damaged product can be returned by submitting a ticket on the order or by contacting customer service at 0566873882.
The returned product must be in its original condition, in its original packaging, unused, unopened, and unaltered.
Replacement of damaged products during promotions
In the event of receiving a damaged product purchased during Gazelle’s promotions, the customer will be compensated with
Ship a new product for free.
Or a credit to the wallet for the value of the product.
The value of the product cannot be refunded on the bank account.
Refund period for damaged products
A damaged product can be returned within 7 days from the date of purchase.
Return Processing Time
It takes 10 business days to process a return from the date the request is submitted.
How to get a refund
Refunds are issued after we receive the damaged product and check its condition.
The refund will be made in the same way as the original payment method:
If you paid by credit card, the refund will be credited to your wallet or bank account.

If you have any other inquiries, please feel free to contact us, we will be happy to help you!